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MYN2O Customer Care
Returns &
Refunds
Please review our return and refund guidelines before initiating a return. We’ve designed the process to keep things clear, simple, and easy to follow.
Return Window
3 Days
Refund Method
Original Payment Method
Refund Timing
Within 10 Business Days
01
Returns
At MYN2O, we offer a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by proof of purchase, such as a receipt or order confirmation
1
Contact MYN2O
Contact us at office@myn2o.com within 3 days of receiving your order.
2
Get Approval
If your return meets the requirements, we’ll provide return instructions.
3
Send It Back
Use the return shipping label and instructions provided by MYN2O.
Return Address
MYN2O30 N Gould St, Ste R
Sheridan, WY 82801
United States
Important
Items sent back without prior return approval will not be accepted.
02
Damages & Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us as soon as possible at office@myn2o.com so we can evaluate the issue and work to resolve it promptly.
03
Exceptions & Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Non-Returnable Categories
- Perishable goods
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials, flammable liquids, or gases
Additional Exclusions
- Sale items
- Gift cards
If you’re unsure whether your item qualifies for return, please contact us before initiating a return.
04
Exchanges
The fastest way to receive a replacement is to return the original item once your return has been approved and place a new order separately for the desired item.
05
European Union
14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.
06
Refunds
10 BUSINESS DAYS
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds are issued to the original payment method within 10 business days.
Please note that banks or card providers may take additional time to reflect the refund.
If more than 15 business days have passed since your refund approval, please contact us at office@myn2o.com.
Need help with a return?
Our customer care team is here to help you understand the return process and determine whether your order qualifies.
office@myn2o.com
MYN2O — Fashion, delivered with clarity.
