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MYN2O Customer Care
Returns
& Refunds
Please review our return and refund guidelines before initiating a return. We’ve designed the process to keep things clear, simple, and easy to follow.
Return Window 3 Days
EU Cooling-Off 14 Days
Refund Processing 10 Business Days
01
Returns
At MYN2O, we offer a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by proof of purchase, receipt, or order confirmation
2
Return Approval
Once your request is reviewed and approved, we’ll provide return instructions and a return shipping label.
3
Send It Back
Follow the instructions provided and send your approved return to the designated return location.
Return Address
MYN2O30 N Gould St, Ste R
Sheridan, WY 82801
United States
Important
Items sent back without prior return approval will not be accepted.
For any return-related questions, reach out to us at office@myn2o.com .
02
Damages & Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away at office@myn2o.com so we can evaluate the issue and resolve it promptly.
03
Exceptions & Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Non-Returnable Categories
- Perishable goods
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials, flammable liquids, or gases
Additional Exclusions
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
04
Exchanges
The fastest way to receive a replacement is to return the original item, once approved, and place a new order separately for the desired item.
05
European Union
EU Customer Rights
14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification.
To be eligible for a return, items must be:
- Unused and unworn
- With original tags attached
- Returned in original packaging
- Accompanied by proof of purchase
Unless the item is defective, damaged, or incorrect, customers are responsible for covering the cost of return shipping.
06
Refunds
10 BUSINESS DAYS
Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds are issued to your original payment method.
- Refunds are processed within 10 business days.
- Banks or card providers may take additional time to reflect the refund.
If more than 15 business days have passed since your refund approval, please contact office@myn2o.com .
Need help with a return?
If you have questions about eligibility, return approval, exchanges, or refunds, our customer care team is here to help.
office@myn2o.comMYN2O — Fashion, delivered with clarity.
